1. Shipping Scope
We currently offer shipping within the United States, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time.
2. Processing Time
- Standard Orders: Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
- Custom Orders: Customized or engraved items may take 5–7 business days for processing (applicable only to specific products as noted on the website).
3. Shipping Methods & Costs
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free for orders $75+ |
| Expedited Shipping | 2–3 business days | $10 flat fee |
| Overnight Shipping | 1 business day | $18 flat fee |
4. Additional Fees
- Orders under $75: A standard shipping fee of $5 will apply.
- Oversized items (e.g., jewelry display boxes or sets) may incur an additional $3–$5 fee, which will be clearly displayed at checkout.
5. Tracking & Delivery
- A tracking number will be emailed to you once your order has been shipped. You can track your package via the USPS, UPS, or FedEx tracking portal.
- Orders with a value over $100 require signature confirmation upon delivery. If no one is available to sign, the carrier will leave a notice for redelivery or pickup.
6. Remote Addresses
Deliveries to PO boxes, APO/FPO addresses, or remote rural areas may experience a 1–2 day delay in delivery.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date at velarde@crystaljourney.shop. We will assist you in filing a claim with the carrier and, if necessary, provide a replacement or refund.
8. Shipping Delays
We are not liable for shipping delays caused by carriers, inclement weather, natural disasters, or other unforeseen circumstances. For updates on your order, please contact our customer service team at (480) 555-7890 during business hours (Monday–Friday, 9 AM–5 PM MST).
9. Return Shipping
For detailed return shipping instructions and policies, please refer to our Refund & Returns Policy. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.